How Can I Contact the Support Team?
If you need assistance while using NigerBizz, our Support Team is ready to help. You can contact us through the method that works best for you: Live Chat or Email.
Live Chat
Live Chat is the quickest way to receive support. Once you send your message, one of our available support agents will respond as soon as possible. We recommend using Live Chat for urgent questions or issues that require immediate attention.
To start a Live Chat:
1- Sign in to your NigerBizz account.
2- Open your Profile page.
3- Click the Support icon located at the bottom-right corner.
4- Select the Live Chat option.
5- Click Send us a message.
6- Explain your issue with as much detail as possible. Providing complete information helps our team understand your request and resolve it more quickly.
Email Support
For non-urgent inquiries, you can contact us by email at support@nigerbizz.com.
To help us assist you efficiently, please include the appropriate information depending on the nature of your request.
Technical Issues
If you experience a technical problem while using NigerBizz, please provide:
- A clear description of the issue.
- The page or feature where the problem occurred.
- Your operating system and browser (for desktop users).
- Your mobile device, operating system, and app version (if using the mobile app).
- Screenshots or screen recordings whenever possible.
These details help our technical team identify and resolve the problem faster.
Premium Services & Payment Issues
If your inquiry relates to a Premium Service purchase or payment, please include:
- The Premium package you purchased.
- The payment method used.
- The payment amount.
- The payment date.
- The payer’s name or transaction reference.
- A payment receipt or proof of payment, if available.
Providing complete payment information allows us to verify your transaction and resolve your request more efficiently.
Reporting Fraud or Suspicious Activity
If you believe you have encountered fraudulent activity or suspect that another user is attempting to deceive buyers or sellers, please report it to our Support Team.
When submitting your report, include:
- A link to the user’s profile or advertisement.
- A detailed explanation of the incident.
- Screenshots of conversations or relevant communications.
- Any additional evidence that may help our investigation.
The more information you provide, the faster our Trust & Safety Team can review the case and take appropriate action.
Why Doesn’t NigerBizz Offer Phone Support?
Most support requests can be resolved more effectively through Live Chat and Email, as these channels allow us to review screenshots, documents, and other important details.
They also help us maintain a complete history of your requests, ensuring faster follow-up and more accurate assistance whenever you contact us.
Note: If phone assistance is available for specific Premium Service requests, you may be able to request a callback through the Request Help option in your Profile, where applicable.
What Is an Ads Limit?
The Ads Limit refers to the maximum number of free advertisements you can publish within a specific category on NigerBizz.
Each category has its own free listing allowance. Before posting your products or services, you can review the available limits for the category that best matches your listing.
If you reach the maximum number of free ads and would like to publish additional listings, you can upgrade to one of our Premium Packages. Premium plans allow you to post more advertisements while offering additional features to help increase your visibility and reach more potential buyers.
You can also compare the number of listings included in each Premium Package to choose the option that best fits your business needs and budget.
If you’re unsure which package is right for you, our Support Team will be happy to help you select the most suitable plan.
We wish you successful sales and a great experience on NigerBizz!
How Can I Sell on NigerBizz?
To fully enjoy shopping on Jiji, follow our simple guide:
- Search for the item.
Use the search panel with filters to find what you need. We have over a million adverts, so you can choose exactly what you are looking for.
- Contact a seller.
You can chat on Jiji or call the seller by phone to set up a face-to-face meeting, discuss details, or negotiate the price.
- Take your item or arrange delivery.
We check our sellers carefully, but it’s always better to check twice, right? Meet with the seller in a public place and be sure to pay only after you receive the item.
- Leave feedback about the seller.
Feel free to share your experience: write your feedback on the seller’s page. Not sure how to do that? Check out the guide here. Other buyers will thank you for it one day 😉
How Do I Buy on NigerBizz?
Buying on NigerBizz is simple and convenient. Follow these steps to complete your purchase safely:
1. Search for the Item
Use the search bar and category filters to find the product or service you’re looking for. You can narrow your search by category, location, price, and other filters to quickly find the best match.
2. Contact the Seller
Once you’ve found an item you’re interested in, contact the seller through the available communication options on NigerBizz. Ask any questions you may have, confirm the item’s condition and availability, discuss the price if needed, and arrange a meeting or delivery.
3. Inspect the Item and Complete the Purchase
Whenever possible, meet the seller in a safe public location to inspect the item before making payment. If delivery is available, agree on the delivery terms in advance. Always make sure you are satisfied with the product before completing the transaction.
4. Leave a Review
After your purchase is complete, consider leaving a review or rating for the seller. Your feedback helps build a trusted marketplace and assists other users in making informed buying decisions.
We hope you enjoy a safe and successful shopping experience on NigerBizz!
How Do I Report Abuse?
If you notice suspicious behavior, fraudulent activity, or content that may violate our policies, please report it as soon as possible. Your reports help us maintain a safe and trusted marketplace for everyone.
To report a listing or user:
- Open the advertisement or user profile you want to report.
- Click the Report Abuse button.
- Select the reason for your report.
- Provide a detailed explanation of the issue, including any relevant information that may help our team investigate the case.
- Click Send to submit your report.
Once your report is received, our Support Team will review it as quickly as possible. If we determine that the listing or user has violated our policies or engaged in fraudulent activity, we will take the appropriate action, which may include removing the listing or restricting the account.
Thank you for helping us keep NigerBizz a safe, reliable, and trusted marketplace for all users.
What Are Premium Services?
Premium Services are optional promotional tools designed to help you increase the visibility of your advertisements on NigerBizz.
By using these services, your listings can reach more potential buyers, receive greater exposure, and improve your chances of selling faster.
To explore the available Premium Services and choose the option that best fits your needs, visit our Premium Services page or contact our Support Team for assistance.
What happens after I click “Post Ad”?
After completing all the required information and clicking “Post Ad”, your advert will be submitted for review. Our team reviews adverts to ensure they comply with NigerBizz’s rules and policies and that the information provided is complete and accurate.
- Ad status notification: You will receive a notification when your advert is approved and activated. If there is an issue with your advert, we will let you know what needs to be corrected.
- Ad visibility: Once your advert passes the review process, it will become visible on NigerBizz and can appear in search results.
- Manage your adverts: You can manage your adverts at any time by signing in to your NigerBizz account and going to “My Ads.”
- Edit your advert: You can edit your advert after it has been published. However, edited adverts may be submitted for review again and may temporarily be unavailable in search results while being reviewed.
- Close or delete your advert: You can close or delete your advert when the product or service is no longer available. We recommend closing your advert as soon as an item has been sold to avoid unnecessary enquiries.
- Avoid duplicate adverts: Do not publish multiple adverts for the same product or service with identical or substantially similar content. Duplicate adverts may be rejected.
What are the posting rules on NigerBizz?
To help ensure your advert is approved and reaches the right customers, please follow these guidelines:
- Use a clear and accurate title that describes the product or service you are offering.
- Write a brief, informative, and honest description. Do not provide false or misleading information.
- Use clear and genuine photos of the product. Avoid images containing watermarks, unnecessary contact information, or promotional text.
- Choose the correct category for your advert. Selecting an inappropriate category may result in your advert being rejected.
- Set a realistic and reasonable price for your product or service. It is recommended to check similar listings before setting your price.
- Provide correct contact information so potential buyers or customers can reach you easily. Try to respond to enquiries as quickly as possible.
- Products and services advertised on NigerBizz must be legally permitted and available within the areas served by NigerBizz.
- Do not publish prohibited or illegal products or services in accordance with NigerBizz policies and applicable laws.
- Where applicable, publish one advert per product or service rather than combining different products into a single advert.
- Avoid publishing identical or duplicate adverts, as they may be considered a violation of our posting rules and may be rejected.
What are the tips for creating an effective advert?
If you want your advert to attract more views and enquiries, we recommend following these tips:
- Use a clear and attractive title that includes the name of the product or service you are offering.
- Set a fair and realistic price. You can compare similar products or services on NigerBizz before deciding on your price.
- Write an informative and honest description that explains the main features, condition, specifications, or other important details of your product or service.
- Upload clear, genuine, and high-quality photos of your product. Good photos can make your advert more attractive and help build trust with potential buyers.
- Make sure your contact information is correct and try to respond to calls, messages, and enquiries as quickly as possible.
- Complete as much information as possible in your profile and advert so customers have enough information about you and what you are offering.
- Build a good reputation on NigerBizz by providing reliable products or services and treating customers professionally.
- Be clear about your payment and delivery terms. Avoid requesting advance payments unless they are clearly agreed upon and appropriate for the transaction.
What are draft adverts, and how do I publish them?
If you start creating an advert but do not complete the publishing process, the advert may be saved as a draft. You can return to it later, complete the missing information, and publish it when you are ready.
Why is my advert saved as a draft?
An advert may remain in drafts for several reasons, including:
- Required information has not been completed.
- You have not yet clicked “Post Ad.”
- There is an issue or requirement preventing the advert from being published.
- You have reached a posting limit for a specific category, if such limits apply to NigerBizz.
Where can I find my drafts?
- Sign in to your NigerBizz account.
- Go to “My Ads.”
- Open the “Drafts” section to view your unpublished adverts.
How do I publish a draft?
- Open the draft you want to publish.
- Review the information and complete any missing fields.
- Check that the photos, price, description, and category are correct.
- Click “Post Ad.”
- Your advert will be submitted for review and, once approved, will become active on NigerBizz.
Can I delete a draft?
Yes. You can delete a draft that you no longer need using the available options in the Drafts section.
What are the requirements for advert photos?
High-quality photos can make your advert more attractive and help potential buyers understand what you are offering. Please follow these guidelines when uploading photos.
Photo requirements
- Use clear, high-quality photos.
- Photos should be directly related to the product or service advertised.
- Whenever possible, use genuine photos taken by you.
- Avoid using images copied from other websites or promotional images that do not represent the actual product.
- Do not add phone numbers, email addresses, or other contact information to your photos.
- Avoid watermarks, large logos, and excessive promotional text that may reduce image clarity.
- Use different angles when necessary to show the product’s condition and important details.
- Do not combine multiple unrelated products in one image when they are being offered separately.
- Photos must be appropriate and comply with NigerBizz’s rules and policies.
Tips for taking better photos
- Use good natural lighting whenever possible.
- Choose a clean and simple background so the product stands out.
- Keep your phone steady to avoid blurry images.
- Position the product in the centre of the frame and make sure it is fully visible.
- Use genuine and recent photos and avoid reusing the same images for different adverts.
If your advert is rejected because of its photos, check the reason provided and replace or update the images accordingly before submitting the advert again.